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EFFECTIVE NEGOTIATION SKILLS

The Mutual Gains Approach


Principled Negotiation is a fundamentally different approach to negotiation that emphasizes turning face-to-face confrontation into side-by-side problem solving.

The method was first set out in "Getting to Yes" by Roger Fisher and William Ury, founders of the Harvard Negotiation Project, and developed in Paris by the European Negotiation Center.

Principled Negotiation is a proven method for producing agreements that are fair, durable and efficient, in terms of both time and resources. These negotiations can range from day to day encounters to major financial contracts.
OBJECTIVES

Through the simultaneous practice for Principled Negotiation Techniques and an appropriate English usage, the participants will :

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Carry out a diagnosis of their own negotiating style
Practice using the basic tools and techniques of Principled Negotiation
Develop an effective negotiation strategy and reference chart
Learn to invent options for mutual gains
Develop a greater awareness of cross-cultural differences in attitude and behaviour

PROGRAM

1  Selecting of a negotiation strategy :
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What are the Seven-Points framework for the Principled Negotiator ?
How to prepare systematically and remain flexible ?

2  Effective Negotiation Processes :
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Which techniques help to advance the negotiation ?
What sort of behaviour / attitudes block or slow down the negotiation ?
Effect of threats ? How to convey the same message without destroying the relationship ?
Why fix objectives before entering the negotiation, and how ?
Characteristics of a "good" negotiator and criteria of a "good" negotiation

3  "Positional Bargaining" - Advantages and disadvantages :
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What effects on the working relationship ? How to avoid destroying the relationship ?
Should you reveal your interests ?
How to progress beyond the stereotype views of negotiations as a win-lose situation ?

4  Enlarging the pie for various parties :
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What are the conditions for creating a Mutual Gains Approach in relations both within the organization and externally ?
What sort of differencies can actually faster the introduction of options for mutual gains ?
How to reconcile differences ?

5  Developing a favourable climate for exchange :
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Talk in terms of "me", not "you"
Recognize and admit faults
Establish standards and procedures to which both parties can agree
Acknowledge differences in perception
Present options from the other party's point of view
Brainstorm "active listening"
Look beking opposing positions for shared, instead of conflicting interests
Insist on using objective criteria

6  Alternatives to a negotiated agreement :
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Negotiating from a weak position
How to modify the balance of power ?
Why avoid the classic approach of minimum / maximum offers ?
Do we always have alternatives ?
If not, how to avoid reaching unsatisfactory agreements ?

7  What if they use dirty tricks :
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Recognizing the different types of dirty tactics
Responding to positional pressure tactics
Negotiate or renegotiate the rules of the game
Dealing with a though negotiator
Responding to personal attacks and agressive behaviour
Separating the people from the problem


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